Our company identified an opportunity to expand business potential and revenue by complimenting our bricks/mortar retail business by taking our business online- Our challenge was ramping up with a limited start up budget and finding a solution to our need to ensure that we could deliver the same level of professional customer support that our clients had come to expect. Since launching the .com division in the Fall of 2014, NPCC has worked along side us to develop a most successful business unit. From the moment the .com began, NPCC has been our partner. We credit NPCC for the many positive online reviews that we receive- acknowledgement and testimony to their extraordinary, best of breed customer support via telephone/voice calls and email correspondence. The outsourced model has been positive to the new business bottom line, at the same time, quality has not been compromised- rather it has been enhanced. NPCC took the time to understand our business, the product offering, our brand lifestyle. They are the voice of our .com. They continuous adapt to our ever changing business needs with efficiency. And they go beyond this by improving our business with helpful recommendations and suggestions and still take it a step further by helping to implement. The NPCC is top notch company- professional, courteous, detail oriented and solution driven. We are fortunate and grateful to have found this key partner. They are a significant part of our success. It is a pleasure working with the NPCC team each and every day.
“Several years ago, my company was looking for an 24/7 inbound sales support service for handling our incoming inquiries. New Prospect Contact Center "NPCC" was one of the companies we had initially interviewed and chosen because we were impressed by their professionalism and their extensive experience supporting other high-tech companies.
The NPCC staff, particularly Danielle Gaiser and their IT support team, have been incredibly competent and knowledgeable in coming up with a system that meets our global inquiries, diverse product lines and complex process flow requirements. Their response team are well-trained and responsive to both our internal and customers' needs. I am very pleased to have NPCC handling our inbound sales inquiries and I highly recommend their services for other companies.”
Sr. Manager, Marketing Communications
Socionext America Inc.
"Using New Prospect as our Call Center has been a good business decision for us. Our revenues have steadily increased while staff workload has decreased allowing more time to pursue business growth opportunities. Outsourcing our Call Center has freed up our office personnel to concentrate on new business opportunities for our company. New Prospect’s management staff is very responsive to resolving any issue and additionally, it is important to our clients to speak with an agent whose first language is English."
"We are very pleased with the entire staff New Prospect Contact Center. From training to daily call operations, the New Prospect team has been professional, efficient and courteous. I recommend them every chance I get!"
“We could not have picked a better partner to work with EventSphere. We truly consider New Prospect an extension of our main team. They understand who we are and what we do, and are able to not only execute our objectives but also offer advice and suggestions to improve the overall experience for attendees and exhibitors.”
Director of Operations